Initial communication with Bennie was during October around the product I wanted to order. Bennie went out of his way to keep me posted on the status of the shipment. Received a call on 21 December indicating the product has landed. Attempted to order the product later on 21 December, however the site was still showing as out of stock. Website was updated about 1 hour after I messaged Bennie. Product was delivered around 1530 the next day. Once the product was opened, I noticed the ph calibration packed leaked. After informing Bennie, a new packet of calibration fluid was delivered at 1630 the same day. Excellent service from Bennie and the team at Easy Reef. Still setting up my Apex, but so far very satisfied with the product - Awesome product.